Holders of closed Japanese restaurant vouchers urged to file complaints

Customers who prepaid buffet vouchers from Japanese restaurant chain Daruma are being urged by a lawyer to file a complaint with the Central Bureau of Investigation at 3pm today (Monday), in an alleged case of consumer fraud , in which the channel’s social media has disappeared, the company is unreachable, promised services have not been delivered and obligations to its customers remain outstanding.

Ratchaphon Sirisakhon, a lawyer in Nonthaburi province and chairman of the social media-based Fight for Justice Club, said today he was willing to provide legal advice to affected clients, noting that the police cannot intervene unless she files her complaint first.

He also urged restaurant management to clarify why all of their outlets suddenly closed, without telling their customers, warning that management could face public fraud charges and jail time if convicted.

He cited the case of the owner of a seafood restaurant, who was sentenced to more than 1,000 years in prison because the court found him guilty of several counts for the same offence, which can be minor but, when added together, potentially amount to several hundred years.

Seven affected customers yesterday filed a complaint with the police in Samrong Nua, Samut Prakan province, against an outlet of the Japanese restaurant chain, claiming that the outlet had suspended services and that they would not couldn’t use their buffet coupons.

So far, more than 60 complaints have been lodged with the police by disappointed customers, one of whom has asked Ratchaphon for help, claiming that she had sold Daruma restaurant buffet vouchers to more than 30,000 customers over the past two years.

She said she still had 2,628 unsold vouchers worth 550,000 baht, adding that she had already refunded more than 40 customers.

The Japanese buffet program, which costs 199 baht per coupon, was very popular with young consumers as the price was considered low and the food was said to be delicious, especially its salmon.

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